Mandatory
5–8 years of experience as a Business Analyst in the Banking domain
Strong understanding of CRM system, customer 360, customer servicing journeys, workflows, sale and campaign modules.
Ability to understand surround systems of the bank and integration approach with CRM.
Solid technical knowledge in SQL / Database concepts, Data mapping & transformation
Experience writing BRDs, FSDs, user stories, acceptance criteria, and process flows.
Strong experience in UAT coordination, test case preparation, and defect lifecycle management.
Hands-on experience working with Agile/Scrum methodologies (Jira / AzureDevOps).
Nice to Have
Experience with MS Dynamics365, MS Power Platform.
Experience in performance testing, user training, and SOP preparation.
Certifications: CBAP, Scrum Master/ Product Owner, CRM certifications.