𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
✔️ Act as the 𝗳𝗶𝗿𝘀𝘁 𝗽𝗼𝗶𝗻𝘁 𝗼𝗳 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 for IT support requests and perform 𝗯𝗮𝘀𝗶𝗰 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 across hardware, software, and connectivity issues
✔️ Log, categorize, and prioritize tickets in ITSM tools while ensuring 𝗦𝗟𝗔 compliance and proper 𝗲𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻 to L1/L2 teams
✔️ Provide 𝘀𝘁𝗲𝗽-𝗯𝘆-𝘀𝘁𝗲𝗽 user support (password resets, account unlocks, basic application issues) with strong 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴
✔️ Support 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 tasks and maintain basic 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗯𝗮𝘀𝗲 documentation
✔️ Basic knowledge of 𝗪𝗶𝗻𝗱𝗼𝘄𝘀/𝗠𝗮𝗰 𝗢𝗦, 𝗠𝗦 𝗢𝗳𝗳𝗶𝗰𝗲, and 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗯𝗮𝘀𝗶𝗰𝘀 (Wi-Fi, LAN, VPN)
✔️ Familiarity with 𝘁𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝘁𝗼𝗼𝗹𝘀 and exposure to 𝗔𝗰𝘁𝗶𝘃𝗲 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿𝘆 is a plus
✔️ 𝗣𝗮𝘁𝗶𝗲𝗻𝘁, 𝗾𝘂𝗶𝗰𝗸 𝗹𝗲𝗮𝗿𝗻𝗲𝗿, and 𝘂𝘀𝗲𝗿-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 with ability to work in a 𝗳𝗮𝘀𝘁-𝗽𝗮𝗰𝗲𝗱 environment