Skills:
Riverbed NPM Including (App Response , Net profiler, NetIM, Portal)
· Provide centralized remote monitoring service from vendor NOC
· Perform continuous monitoring of Riverbed alerts and dashboards
· Validate alerts, create incidents, and perform L1 triage
· Escalate incidents based on defined SOPs
· Provide continuous tuning and optimization aligned with OEM services
· Deliver reporting, trend analysis, and recommendations