Experience: 5+ Years

Location: Remote / Onsite (Dubai)

Role Summary

We are seeking an experienced Jedox EPM Support Consultant to provide ongoing Application Maintenance & Support (AMC) services for a mature FP&A platform. The role focuses on ensuring system stability, supporting financial planning cycles, resolving issues, and delivering continuous improvements across the Jedox landscape.

Key Responsibilities

1. Functional & Business Support

Support finance users during budgeting, forecasting, and reporting cycles

Troubleshoot issues in planning templates, reports, dashboards, and Excel add-ins

Validate calculations, allocations, and data consistency

Assist in resolving data mismatches and user queries

2. Technical Support

Monitor and resolve ETL jobs, integrations, and API issues

Perform performance tuning of cubes, reports, and applications

Manage user access, security, and metadata administration

Conduct system health checks and environment monitoring

3. Data & Integration Support

Monitor automated data loads from SAP S/4HANA, POS, and other systems

Investigate and resolve discrepancies in financial data (Actuals, Budget, Forecast)

Provide support for ad-hoc data refreshes and validation

4. Enhancements & Continuous Improvement

Deliver minor enhancements such as new reports, planning templates, and dashboards

Improve existing models using current data architecture

Recommend optimizations and process improvements

5. Governance & Documentation

Maintain technical documentation, data models, and integration flows

Contribute to monthly and quarterly reporting (SLA performance, system health)

Support release management and deployment processes

Required Skills & Experience

Strong experience with Jedox EPM (planning, reporting, ETL, cubes)

Proven L2/L3 support experience in FP&A environments

Knowledge of SAP S/4HANA integrations and financial data models

Experience in retail domain preferred

Strong troubleshooting, analytical, and communication skills

Ability to manage SLAs and work in structured support environments

Nice to Have

Jedox certification

Experience with budgeting & forecasting processes

Exposure to multi-entity or multi-business unit planning environments