Contract Duration: 4 Months

Education: Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field

Experience: 7+ Years

This role requires strong expertise in ServiceNow IRM/GRC, BCM, platform architecture, integrations, workflow automation, and technical leadership, with experience delivering enterprise or government implementations.

Key Responsibilities

Solution Architecture & Design

Translate business and functional BCM requirements into scalable technical solutions.

Design and implement ServiceNow BCM solutions following platform best practices.

Lead technical solution design for:

Business Impact Analysis (BIA)

Business Continuity Plans (BCP)

Crisis Management

Recovery Management

Testing & Exercise Management

Operational Resilience

Configuration & Development

Configure and customize ServiceNow BCM modules.

Develop and maintain:

Flow Designer workflows

Business Rules

Client Scripts

Script Includes

UI Policies

Notifications

Catalog Items

Develop custom solutions where business requirements cannot be met using out-of-the-box capabilities.

Integrations

Design and implement integrations using:

REST APIs

SOAP APIs

Integration Hub

MID Server

Integrate ServiceNow BCM with:

CMDB

ITSM

ITOM

Third-party Risk Management solutions

- Disaster Recovery and Monitoring platforms

- Platform Administration & Performance

- Support platform administration, configuration, and environment management.

- Perform platform performance tuning and optimization.

- Implement secure platform configurations aligned with organizational security standards.

Technical Leadership

- Review solution designs and code quality.

- Mentor technical consultants and development teams.

- Ensure adherence to ServiceNow development standards and governance.

Testing & Deployment

- Lead unit testing and system integration testing.

- Support User Acceptance Testing (UAT) and production deployments.

- Assist with cutover planning, go-live activities, and post-production hypercare.

- Resolve technical issues and provide ongoing platform support.