๐๐ผ๐ป๐๐ฟ๐ฎ๐ฐ๐: 12 Months (Extendable)
๐ก๐ผ๐๐ถ๐ฐ๐ฒ ๐ฃ๐ฒ๐ฟ๐ถ๐ผ๐ฑ: Max 30 days
Candidates with strong Production Support experience will be considered.
๐๐ผ๐ฟ๐ฒ ๐ฆ๐ธ๐ถ๐น๐น๐ ๐ช๐ฒโ๐ฟ๐ฒ ๐๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐๐ผ๐ฟ (๐ ๐๐๐-๐๐ฎ๐๐ฒ)
1โ3 yearsโ experience in Production Support / Service Desk / IT Operations
Hands-on experience in incident management, ticket logging & categorization
Strong knowledge of ๐๐ง๐๐ ๐ฝ๐ฟ๐ผ๐ฐ๐ฒ๐๐๐ฒ๐ (Incident/Problem/Change Management)
Ability to monitor production systems, dashboards, and alerts
Basic troubleshooting for applications, APIs, backend services
Ability to run ๐ฆ๐ค๐ ๐พ๐๐ฒ๐ฟ๐ถ๐ฒ๐ for data validation and accuracy checks
Log analysis & OS-level checks (Windows/Linux)
Experience with ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ก๐ผ๐, ๐ฅ๐ฒ๐บ๐ฒ๐ฑ๐, ๐๐๐ฅ๐, or similar tools
Strong communication, analytical and customer-facing skills
Ability to prioritize tasks and manage incidents under pressure
Willingness to work in ๐ฎ๐ฐร๐ณ ๐ฟ๐ผ๐๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐ต๐ถ๐ณ๐๐.
๐ฃ๐ฟ๐ฒ๐ณ๐ฒ๐ฟ๐ฟ๐ฒ๐ฑ / ๐๐ผ๐ผ๐ฑ ๐๐ผ ๐๐ฎ๐๐ฒ
Understanding of banking/financial systems (๐ฝ๐ฎ๐๐บ๐ฒ๐ป๐๐, ๐ฐ๐ฎ๐ฟ๐ฑ๐, ๐น๐ผ๐ฎ๐ป๐, ๐ผ๐ป๐ฏ๐ผ๐ฎ๐ฟ๐ฑ๐ถ๐ป๐ด)
Exposure to monitoring tools like ๐๐๐ป๐ฎ๐๐ฟ๐ฎ๐ฐ๐ฒ, ๐๐ฟ๐ฎ๐ณ๐ฎ๐ป๐ฎ, ๐๐ฝ๐ฝ๐๐๐ป๐ฎ๐บ๐ถ๐ฐ๐
Basic ๐๐ฎ๐๐ฎ๐ฆ๐ฐ๐ฟ๐ถ๐ฝ๐ or scripting knowledge
ITIL v4 Foundation certification
Strong documentation skills (SOPs, Known Error Records)
A great fit for candidates looking to grow into ๐๐ฎ/๐๐ฏ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ or ๐๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป ๐ฅ๐ฒ๐น๐ถ๐ฎ๐ฏ๐ถ๐น๐ถ๐๐ (๐ฆ๐ฅ๐) pathways.