Key Responsibilities:

Front Desk & Learner Interaction:

● Welcome and greet all learners, visitors, and staff courteously and professionally.

● Provide accurate directions and respond to general queries related to schedules, rooms, or campus navigation.

● Handle learner inquiries efficiently and escalate them to the appropriate department if needed.

Reception & Communication Duties:

● Manage incoming phone calls, emails, and in-person queries at the reception desk.

● Maintain visitor logs, issue visitor badges, and ensure compliance with entry protocols.

● Act as a communication bridge between departments and facilitate the smooth flow of information.

Administrative & Facility Support:

● Log and track maintenance and facility requests from staff and learners.

● Follow up with the facilities or maintenance team to ensure timely resolution of issues.

● Coordinate meeting room bookings and event setup requests, ensuring readiness of spaces.

Other Duties:

● Maintain a clean and organized reception area at all times.

● Assist with administrative tasks such as printing ID cards, courier handling, and data entry as required.

● Provide support for special events and campus initiatives as needed.

Requirements and Experience:

· Experience: Minimum 2 years of experience in a front office/receptionist role, preferably in an academic or corporate environment.

· Education: High school diploma or above; administrative or customer service certifications are a plus.

· Skills: Excellent verbal and written communication.

· Strong interpersonal and customer service skills.

· Ability to multitask and remain calm under pressure.

· Proficiency in MS Office (Word, Excel, Outlook) and familiarity with administrative systems.