We are looking for a Sr. Associate – IT with strong experience in Retail / Retail Fashion environments to support stores and corporate users across IT infrastructure and end-user systems.
Key Responsibilities
Provide L2/L3 end-user support for retail stores and corporate users
Support retail systems and POS environments (hardware & basic application support)
Manage and troubleshoot store and office networks (LAN, WAN, Wi-Fi)
Handle firewalls, routers, switches, and coordinate with ISPs
Support desktops, laptops, printers, scanners, and peripherals
Assist with store openings, rollouts, and system upgrades
Coordinate with vendors and ensure SLA adherence
Required Skills & Experience
8–12 years of hands-on experience in IT Infrastructure / End User Support
Strong exposure to Retail IT environments (Retail Fashion preferred)
Good knowledge of networking, firewalls, POS hardware, and desktop support
Experience supporting multi-store operations
Strong troubleshooting and communication skills